Delivery Information
Delivery
is FREE for all orders over $200 Australia wide alternatively you will be
billed at a $6.95 postage per case.
Exceptions
We ship wine to most places
within Australia, with the exception of some regional areas, dry communities
and small islands.
Freight Partner/Time Frame
Your order will be sent via
our exclusive freight partner, Australia Post, and will usually arrive at your
delivery address in 3-10 working days, for rare or expensive wine we may use a
private courier.
Delivery Instructions
It’s a good idea to use a
delivery address where someone will be between 9am to 5pm on weekdays. However,
you can leave instructions on your order when checking out to leave it at the
door. If instructions are left, Premium Wines take no responsibility for any
lost or missing items, and if the delivery driver feels it is not safe a card
will be left and the goods taken to your local Australia Post Office. Cases not
collected within 14 days of the initial attempted delivery will be returned to
us and a Customer Service agent will contact you to arrange re-delivery and payment of re-delivery fees, if
required. Please note that we cannot accept instructions to contact you, as
Australia Post-delivery couriers cannot call before delivery.
Cancellations
In the event where delivery
is delayed beyond our control, Premium Wines will try to notify the buyer of
the delay and its expected duration. If delivery is prevented for longer than a
reasonable time, the order may be cancelled without liability to the buyer. If
the buyer has a change of mind, please contact us as soon as possible. If the
wine has not left our warehouse, we will cancel the order and provide a full
refund. If the wine has left our warehouse and the buyer wants to organise a
return including rejecting the item upon delivery, a request will be lodged and
if successful, return postage and handling fees will apply.
Returns
and Refunds
Broken or Damaged Goods
Claims for any broken or damaged goods must be reported within
24 hours of delivery, either via email or phone. In the event where wine is
damaged in transit and a replacement case is to be sent, Premium Wines will
attempt to send the same case wine if the product is still in stock. If the
wine is out of stock, a substitute of equal to or greater quality
will be provided and the customer will be informed via phone or email.
Quality
If you are not satisfied with the quality of the goods you have
received from Premium Wines, please contact us by email (admin@premiumwines.com.au).
We offer a 'no risk tasting' guarantee, so if you’re not happy with any of the
wines you have purchased. We will send a private courier to your door to pick
up the remaining bottles and give you a refund on the remainder of the wine
as long as they are returned in a saleable condition. Premium Wines takes each
return on its merit, so if a customer is continually returning wine, a refund
or return will be at the discretion of our Customer Service team. To minimise
any problems with reselling returned stock, all stock must be returned within
one month of receiving the goods and no refunds are provided on custom mix
cases.
Returns
If a wine is to be returned, please contact Premium Wines and
our team will happily walk you through the process. All wine should be returned
in its original packaging or packed safely to avoid breakage, and a refund or
credit will only be applied once the wine has been received in saleable
condition by Oak Road Estate. All returns are subject to couriers being able to
pick up from a pickup zones if an item falls into the no return zone we will
offers return slips and the wine will need to be taken to your local Australia
Post outlet.
Refunds
Any refunds due will be actioned within 30 days after Premium Wines was notified of the reason.
